Privacy Policy

1. Introduction

Argent Helm ("we", "us", "our") is committed to protecting the privacy and personal data of our clients, website visitors, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to information collected through our website, contact forms, email communications, and in-person consultations.

For questions about this policy, contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

Contact Information: Your name, email address, phone number, and correspondence address when you submit our contact form, send us an email, or engage our services.

Engagement Data: Information related to your legal matter, including documents, project details, and correspondence exchanged during the course of an engagement.

Website Usage Data: Technical data collected through cookies and analytics tools, such as your IP address, browser type, pages visited, and time spent on the site.

Payment Information: Bank transfer details or payment references provided for fee settlement. We do not store credit card numbers.

3. How We Use Your Data

We use your personal data for the following purposes:

Service Delivery: To provide the legal services you have engaged us for, including consultations, document drafting, and advisory work.

Communication: To respond to your enquiries, provide updates on your matter, and send relevant correspondence.

Legal Compliance: To meet our obligations under Malaysian law, including record-keeping requirements set by the Malaysian Bar Council.

Website Improvement: To analyse website usage patterns and improve the functionality and content of our site.

We do not use your personal data for marketing purposes without your prior consent.

4. Legal Basis for Processing

Under the PDPA, we process your personal data on the following grounds:

Consent: When you voluntarily submit your information through our contact form or during a consultation.

Contractual Necessity: When processing is required to perform the legal services you have engaged us for.

Legal Obligation: When processing is necessary to comply with Malaysian laws and regulatory requirements.

Legitimate Interest: When processing is necessary for the operation and improvement of our website and services, provided it does not override your rights.

5. Data Retention

We retain your personal data only as long as necessary for the purposes described above. Specifically:

Engagement records are retained for a minimum of seven years after the conclusion of the matter, in accordance with Malaysian Bar Council requirements and the Limitation Act 1953.

Contact form submissions from individuals who do not proceed with an engagement are deleted after 12 months.

Website analytics data is retained for up to 26 months.

6. Data Protection Measures

We take reasonable steps to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted digital storage, access controls limited to authorised personnel, secure email communications for sensitive documents, and regular review of our data handling practices.

In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law.

7. Cookies

Our website uses cookies to improve your browsing experience and help us understand how the site is used. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Third-Party Sharing

We do not sell your personal data to third parties. We may share your data in the following limited circumstances:

Service Providers: With trusted service providers who assist in operating our website or conducting our business, subject to confidentiality obligations.

Legal Requirements: When required by law, court order, or regulatory authority.

Professional Obligations: Where necessary for the performance of your legal matter, such as filing with government agencies or courts (with your knowledge).

9. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

Right of Access: You may request access to the personal data we hold about you.

Right to Correction: You may request correction of any inaccurate or incomplete personal data.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

Right to Restrict Processing: In certain circumstances, you may request that we limit how your data is processed.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving your request.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18 without parental consent, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]

Address: 9 Jalan Kia Peng, Level 14, Menara See Hoy Chan, 50450 Kuala Lumpur

You also have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your data has been handled improperly.